Welcome to ICMI
Everything you need can be found here whether it be contact center industry
metrics, training, answers to immediate questions, the most respected
consultants in the industry, or one of our many celebrated and respected
conferences.
See what's new from ICMI.
Highly interactive in-person, on-site, and live Web training programs with educational resources for continued learning
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Education-packed conferences focused on the latest industry trends, best practices, and strategies
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Relevant and independent industry news, interactive forums, research, webcasts, and other dynamic customer management content
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Industry experts helping companies make sustainable improvements to their customer experiences and business results
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 Training & Certification Courses
2009 ICMI Conferences
ICMI Conferences allow professionals to keep up-to-date on the hottest technologies, and stay informed on the latest industry trends and developments. Participants can choose from a variety of information-filled educational sessions, build strategic relationships, share ideas and gain new insights into their industry and business.
Call Center
Demo & Conference
February 25-27, 2009
Hyatt Regency Miami
Miami, FL
www.callcenterdemo.com | Call Center
Demo & Conference
June 1-3, 2009
Renaissance Austin Hotel
Austin, TX
www.ccdemo.com | Annual Call Center
Exhibition (ACCE)
October 6-9, 2009
Mandalay Bay Hotel & Casino
Las Vegas, NV
www.ACCEicmi.com |
The online destination for contact center professionals.
The most robust information warehouse in the industry — filled with contact center research, analysis, collaboration, industry solutions, and laughs.
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- Read Publications
- Join Forums
- View Webcasts
ICMI Consulting can help you...
- Turn workforce management challenges into an organizational advantage
- Improve employee attrition
- Optimize contact center costs
- Maintain customer focus during a challenging economic environment
- Consider remote agent operations
Discover how you can improve your contact center today!
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